United - Newsletter

[B7472_D_ABYP]

Bin im Mileage Plus Programm von UA und

hab gerade einen Special-Newsletter von United Airlines bekommen mit einem Brief vom Vizepresidenten des Unternehmens. Vielleicht interessierts euch:

 

Dear Mr Karosser,

 

United Airlines has been in the news lately as we, and

the rest of the airline industry, grapple with how to

respond to the dramatic changes in our business environment

as a result of the economic slowdown. Because of your

continued loyalty, I wanted to share important steps

our company is taking to ensure that United continues

to meet your needs in the years to come.

 

Our efforts in the past 11 months have been focused on

bringing our costs in line with reduced revenues. While

we have made considerable progress, we recently announced

we are changing the company's business plan to build a

stronger and more competitive company. With the improvements,

our goal is to ensure we get the significantly broader,

deeper and longer-term cost savings we need to compete

given the new realities of the aviation industry.

 

Over the next 30 days we are intensifying our cost-cutting

efforts and presenting new proposals to our suppliers,

union leadership and employees. In the event we are

unable to reach agreement with our stakeholders on necessary

cost reductions, we are simultaneously preparing for the

potential of a Chapter 11 bankruptcy filing this fall.

 

In the context of a U.S. bankruptcy, a Chapter 11 proceeding

means the court-supervised restructuring of companies

experiencing financial challenges, as they continue their

normal operations. The objective, focus and process of a

Chapter 11 case is the restructuring and reorganization of

the company to allow it to stabilize its financial situation,

all the while continuing to operate normally as an active

business enterprise.

 

Regardless of how we implement our cost reductions, you should

be confident that we will CONTINUE TO FLY A SAFE AND RELIABLE

AIRLINE, and you will continue to reap the benefits of Mileage Plus®

membership. WE WILL HONOR MILES PREVIOUSLY EARNED IN MILEAGE PLUS,

AND YOU WILL CONTINUE TO ACCRUE MILES FOR TRAVEL ON UNITED AND OUR

MILEAGE PLUS PARTNERS.

 

We are committed to building a stronger and more competitive

company that meets your needs today and for years to come.

We will keep you informed of our progress going forward. In the

meantime, on behalf of the 84,000 employees of United, thank you

for your continued loyalty and support.

 

Sincerely,

 

 

Chris Bowers

Senior Vice President

Marketing and Sales

[Gast]

Das gabs von American Airlines.....

 

You may be aware that we have been conducting a comprehensive review of everything we do at American to find better ways to run our business to provide better overall performance. The major part of that review has been focused on the products and services you, our customers, have told us you value.

 

Some of the recently announced business changes are a direct result of that review. These changes were made with an eye toward improving your experience with us, while adjusting to the significant challenges we are facing in the airline industry.

 

First, we announced that we will reduce our capacity by 9 percent for the fall. We've also begun to simplify our fleet, reducing the type of aircraft we operate down to seven. Internationally, we will continue to serve all of our primary business markets including Europe, Asia and deep South America with our Boeing 777s - offering fully flat seats in first class, 60-inch legroom in business class and More Room Throughout Coach® seating. Other markets in Europe, Latin America and Hawaii will be served with our newly configured 767-300 fleet, featuring 30 business class seats with 60-inch legroom and 182 More Room Throughout Coach seats.

 

For persons who have already booked fall travel, our reservations professionals will be contacting you to rebook any flights affected by our schedule changes. And remember, as you do your travel planning, you can always go to American's web site, AA.com, to make bookings or keep tabs on current schedules. To check on flights once you've booked, we offer Flight Status Notification, an exclusive service that will send updated flight information to your equipped pager, cell phone or email. Just go to http://www.aa.com/notify.

 

Next we announced that starting November 1, based on successful changes we've made at Chicago O'Hare, we'll be changing our largest hub at Dallas-Fort Worth to adjust our schedule and spread flights more evenly throughout the day.

 

Anyone who uses our Chicago hub has seen an improved level of efficiency since we "de-peaked" our schedule - that is, eliminated the crowded banks of flights all leaving and departing in clusters spread every few hours throughout the day. Instead, we distributed the schedule more evenly throughout the day. Now, our customers experience easier connections and less time on runways resulting in better on-time performance and an overall improvement in how our operations run in Chicago.

 

For local Chicago passengers, an added benefit for our customers is a broader choice of flight times throughout the day. For connecting passengers, the scheduling change is designed to improve your travel experience by adding, on average, only 10-12 minutes between flights -- enough extra time to make the difference between running and walking to catch your connecting flight.

 

We will continue to offer a number of ways to simplify and streamline travel for you - like electronic tickets, Self-Service Check-In and Curbside Check-In to get you through the airport faster. And of course, we will still be the only airline that offers More Room Throughout Coach.

 

The changes we are making are designed to continue to provide our customers the very best choices, the finest service and the greatest convenience during these challenging times. That is our top priority. Though the airline business and air travel are changing, the professionalism of our people and our fundamental commitment to our customers, and to this industry, will not. We are in this business for the long term, and we will continue to earn your business as the world's leading airline.

 

Mike Gunn

Executive Vice President - Marketing and Planning